Frequently Asked Questions
Everything you need to know about staying cozy with Keepwarming.
What materials are used in your winter collection?
We prioritize both warmth and comfort by using premium blends of ethically sourced wool, high-grade cashmere, and sustainable thermal synthetics designed to trap heat without the bulk.
How long does shipping take?
Standard shipping typically takes 5-8 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
How do I care for my Keepwarming garments?
To maintain the longevity of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always lay flat to dry and avoid high-heat tumble drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.