Returns & Exchanges

At Keepwarming, we want you to stay cozy and satisfied with every purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. If your new favorite layer isn't quite right, our simple process ensures a hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.